Returns / Exchanges & Refund Policy
Items in original condition (unopened, unmarked and unused) can be returned for a full refund.
Customers based in US & CANADA
3351 Hickory Blvd, B,
Hudson, North Carolina
United States of America 28638
The refund to be issued to the original credit card used or as store credit.
- A tracking number must be provided to us when you have sent the return.
- Return shipping reimbursement is currently unavailable, customer will have to pay for the return shipping fee.
- Returned items must be in original, unopened condition, labels, stickers and any other packaging materials. Contact lenses stored in package must have the seals intact and unbroken.
- The customer is responsible for the shipping fees back to Misaki Cosmetics. Please ship whatever shipping method you prefer. Misaki Cosmetics strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Misaki Cosmetics is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to Misaki Cosmetics that may have been lost in the mail stream.
- Upon receiving your returned ordered and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days.
- Customer is responsible for providing a valid shipping address, if the package has been returned due to errors on the shipping address, non receipt at delivery address, importation/duties not paid, difficulties in reaching recipient, or for any other reasons (applicable). The package is technically considered to have being returned by customer. The customer can request for a refund, but will have to pay for the (cost of shipping the product US$10 ~ US$15) to recipient's address, plus any additional charges for returning the package. The refund will be the amount the customer has paid minus the shipping cost (both ways). If both the (shipping plus return) fee exceeds the value amount, we may charge the difference to the customer.
- As the Toric / Astigmatism lenses are specially customized item, there is no refund or return applicable for this product.
Under no circumstances can items with opened packaging be returned for a refund or exchange.
If you are unhappy with the color you have ordered, and have ordered multiple boxes of them. We will be glad to replace them for other colors/selection of your choice, and bill you for the price difference in product (if any). Eligible exchanges are based on the same return policy/conditions as outlined above.
Refunds may take between 3 ~ 20 business days depending on your credit/debit card merchant provider used. A refund receipt is issued and provided to you by email when processed, the funds leaves our account immediately but takes a longer time by the communicating merchant banks to process it. Fret not, this is very common. If you have any queries/questions regarding your order, contact your credit/debit card merchant and ask for a status update. If you still did not receive the refund within 3 ~ 20 business days. Feel free to contact us to look into it again.
Q: How can i contact anyone regarding my refund/ exchange or refund?
The best way to reach is via email : firstname.lastname@example.org . Kindly state your order ID, and the issues you have faced with as many details as possible for a quicker reply.