Q: What is the quantity per box?
A box of lenses contains a pair of lenses for both eyes (2 lenses). Meaning if you want to purchase 1 pair, select quantity "1" to place order. Likewise, select "2" for 2 pairs of lens.
Q: Do you have different prescription for a single box?
No, we do not offer different prescriptions in a single box of a pair of lenses. Customers would have to purchase 2 boxes of different prescriptions if they have different power/degree for both eyes. However, 20% discount is given with the 2nd box purchase onwards and 40% for 4 boxes!
Q: How long is the shipping? What is the difference between free shipping and express shipping?
Express shipping will take around 2-3 working days depending on the country region, and standard free shipping takes between 7 - 14 working days.
Q: I have a promo code, and it says invalid! What can i do?
Most of the promotion/discount codes requires you to be logged on as a signed in customer in order to utilize it.
Q: Does my purchase comes with multi-purpose disinfect solutions?
No. We do not provide solutions. However, you can easily get it at your local drugstore or pharmacy. If you are not sure what brand to choose, here's some suggestion:
Alcon Opti-Free, Clean Clear, Bausch & Lomb, ReNu, Complete, and many others including store brands. Prices range from 7 - 15 dollars per bottle. Just make sure the soaking solutions is for soft contact lenses.
Q: Is an eye exam required before ordering contact lenses?
No need if you already have a valid prescription. Otherwise, it's recommneded to obtain a valid prescription by your Optometrist or Optician before you place your order . If your prescription is still valid, but you are starting to notice some changes in your vision, you should be reexamined.
Q: Can I get a circle lens if they are a different size and base curve than I'm wearing now?
Most of our lens base curve is 8.6mm. But not everyone has a 8.6mm bc, but what is usually accepted is a +/- 0.2mm deviation. As in, for 8.6mm bc, you can be 8.4~8.8mm and you should be okay.
If you are not sure, we suggest you seek advice from your optometrist or eye care specialist.
Q: Can I wear circle lenses / colored contacts if i have astigmatism?
Sorry to tell you that our circle lenses are NOT design for astigmatism. If you have astigmatism, we suggest you purchase from other online store that carry toric lenses.
Q: Will my eye color effect the color of the lens?
To a certain extent, yes, circle lenses will blend in to your natural eye color, so there may have slight difference compare the pictures you saw on our website. (As you know, every people eye color is different). These pictures are only meant to give you an idea of how the colored contact lens will look on the eyes. They cannot be an exact representation because your underlining eye color has some effect as does the color values of your monitor.
However, halloween contacts, crazy lens and UV contacts will replaces the whole original eye colour, so it's regardless of what colour eyes you have. Only non-crazy circle lenses will blend with eye colour.
Q: How long does a contacts last?
Our lenses are made to last for a month.
Q: How to clean your circle lenses?
Video credited to a very nice girl - Elisa Sung, owner of SwtSmillez
Q: Can i soak the lens in saline?
No. Saline is not meant to disinfect circle lens. Saline is just for rinsing. You should soak your circle lens in eg. Alcon Opti-Free, Clean Clear, Bausch & Lomb, ReNu, Complete, etc. But remember NOT to mix different brand of multi-purpose solutions.
Q: Why my visions become blur when i wear circle lens?
First time wearer might experience blur in vision due to reduced amount of light that enter your eyes. However, you will slowly adapt to the changes after several times of wearing.
Reaction of first time circle lens use include; tearing, redness and sensitivity to light, itchiness, increased blinking and movement of the lens. As your eyes adapt to wearing lenses, these symptons will gradually diminish.
Q: How often should i change the lens case?
It is recommened to change your lens case every 3 months to minize the bacteria infection in the case.
Q: How to get rid of the protein?
First of all, always use multiple purpose solutions to clean and remove protein. Besides, use protein remover tablets eg. Unizyme or Ultrazyme) to remove proteins weekly.