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FAQ

Q: What is the quantity per box?
A box of lenses contains a pair of lenses for both eyes (2 lenses). Meaning if you want to purchase 1 pair, select quantity "1" to place order. Likewise, select "2" for 2 pairs of lens. 


Q: Do you have different prescription for a single box? 
No, we do not offer different prescriptions in a single box of a pair of lenses. Customers would have to purchase 2 boxes of different prescriptions if they have different power/degree for both eyes. However, 20% discount is given with the 2nd box purchase onwards and 40% for 4 boxes! 


Q: How long is the shipping? What is the difference between free shipping and express shipping? 
Express shipping will take around 2-3 working days depending on the country region, and standard free shipping takes between 7 - 14 working days.


Q: I have a promo code, and it says invalid! What can i do?
Most of the promotion/discount codes requires you to be logged on as a signed in customer in order to utilize it. 


Q: Does my purchase comes with multi-purpose disinfect solutions? 
No. We do not provide solutions. However, you can easily get it at your local drugstore or pharmacy. If you are not sure what brand to choose, here's some suggestion: 
Alcon Opti-Free, Clean Clear, Bausch & Lomb, ReNu, Complete, and many others including store brands. Prices range from 7 - 15 dollars per bottle. Just make sure the soaking solutions is for soft contact lenses. 

Q: Is an eye exam required before ordering contact lenses? 
No need if you already have a valid prescription. Otherwise, it's recommneded to obtain a valid prescription by your Optometrist or Optician before you place your order . If your prescription is still valid, but you are starting to notice some changes in your vision, you should be reexamined. 

Q: Can I get a circle lens if they are a different size and base curve than I'm wearing now? 
Most of our lens base curve is 8.6mm. But not everyone has a 8.6mm bc, but what is usually accepted is a +/- 0.2mm deviation. As in, for 8.6mm bc, you can be 8.4~8.8mm and you should be okay. 
If you are not sure, we suggest you seek advice from your optometrist or eye care specialist. 

Q: Can I wear circle lenses / colored contacts if i have astigmatism? 
Sorry to tell you that our circle lenses are NOT design for astigmatism. If you have astigmatism, we suggest you purchase from other online store that carry toric lenses. 

Q: Will my eye color effect the color of the lens? 
To a certain extent, yes, circle lenses will blend in to your natural eye color, so there may have slight difference compare the pictures you saw on our website. (As you know, every people eye color is different). These pictures are only meant to give you an idea of how the colored contact lens will look on the eyes. They cannot be an exact representation because your underlining eye color has some effect as does the color values of your monitor. 
However, halloween contacts, crazy lens and UV contacts will replaces the whole original eye colour, so it's regardless of what colour eyes you have. Only non-crazy circle lenses will blend with eye colour. 

Q: How long does a contacts last? 
Our lenses are made to last for a month. 

Q: How to clean your circle lenses? 
Video credited to a very nice girl - Elisa Sung, owner of SwtSmillez 

Q: Can i soak the lens in saline? 
No. Saline is not meant to disinfect circle lens. Saline is just for rinsing. You should soak your circle lens in multi-purpose disinfect solutions eg. Alcon Opti-Free, Clean Clear, Bausch & Lomb, ReNu, Complete, etc. But remember NOT to mix different brand of multi-purpose solutions. 

Q: Why my visions become blur when i wear circle lens? 
First time wearer might experience blur in vision due to reduced amount of light that enter your eyes. However, you will slowly adapt to the changes after several times of wearing. 

Reaction of first time circle lens use include; tearing, redness and sensitivity to light, itchiness, increased blinking and movement of the lens. As your eyes adapt to wearing lenses, these symptons will gradually diminish. 

Q: How often should i change the lens case? 
It is recommened to change your lens case every 3 months to minize the bacteria infection in the case. 

Q: How to get rid of the protein? 
First of all, always use multiple purpose solutions to clean and remove protein. Besides, use protein remover tablets eg. Unizyme or Ultrazyme) to remove proteins weekly. 

Wearing Circle Lens 



Note: Remember to soak the lens in solutions for at least 8 hours before wearing! 
 

  1. Wash your hand thoroughly before wearing circle lens
  2. Rinse and dry your hand using a lint - free towel
  3. Put the circle lens on your palm
  4. You have to make sure that the lens is not flipped inside out - The lens is inside out if the edges flare up slightly
  5. Next, place it on your forefinger
  6. By using another hand, pull the edge of your upper and lower eyelid (to reduce blinking)
  7. Look up and place the circle lens on your sclera (white of the eye)
  8. Look downward to reposition the lens
  9. Remove your hand from pulling the edge of your upper and lower eyelid
  10. Close your eyes for a moment
  11. Done!

Friendly Note: 

  • After inserting the lens back in your eyes, you have to rinse the case
  • If your eyes get itchy, blur or become red, quickly see your optometrist
  • If circle lens slides under your eyelid or displaced, look in the opposite direction and nudge it with your finger on your lid towards the pupil of your eye


Removing Circle Lens 

  1. Wash your hand thoroughly before removing circle lens, it is better if you use fragrance-free soap
  2. Your circle lens is supposed to be in the centered before removing it.
  3. Pull the edge of your upper and lower eyelid (to reduce blinking)
  4. Squeeze your circle lens gently
  5. Remove the circle lens
  6. Done!


Storing Contact Lens 

  1. Put 3 or 4 drop of multiple purpose solution into lens case
  2. Put the circle lens on the palm of your hand
  3. Drop 2 or 3 of the solution on the lens, it is recommended to rub soft lenses in solution for 20 seconds, this will help removing germs but don't overdo because you might torn the lens.
  4. Place your circle lens into lens case
  5. Later, after you wear the lens, throw away the solution in the case and replace it with fresh solution before your store your lens again
  6. Done!


Tips:

  • Soak the lens in multi-purpose solutions will disinfect the contact lens
  • Store contact lens case at room temperature
  • Ensure that the caps of lens case is close tightly when not in use
  • Circle lens and lens' case need frequent cleaning to avoid contamination

  • Clean every day, even for extended-wear lenses. Remove protein every two weeks.
  • When you feel dry or discomfort while wearing circle lenses, use saline solutions or lubricating eye drops.


Things you can't do:

  • Don't put damaged circle lens in your eyes because this will damage your cornea
  • Don't apply makeup before inserting your circle lens
  • Don't use saline to disinfect and soak your lens
  • Don't allow soaps, cosmetics, etc. to reach with your circle lens
  • Don't mix lens with saliva
  • Don't mix different brand of solution
  • Don't share your lens with other people
  • Don't repeatedly take your lens in and out throughout the day
  • Don't rinse or store circle lens in water (tap or sterile water)